How can I register with Symbility?
Account administration options (including registration) are available in Symbility Claims Connect, at https://www.symbility.net. On the Claims Connect login page, first ensure that you're in the correct region, and then click the "Don't have a Symbility account? Here's how." button to view the Get Started page and begin setting up your account. You can register your account as a Trial Member and test out the software at no cost before completing your sign-up.
I'm not sure which option (Independent Adjuster, Service provider) to register with.
The options are set up according to your type of company - you'll see self-signup options for independent adjusters (1099s), service providers, and IA small firms. If you're uncertain about which account type to choose, chat with one of our support team at 1-866-796-2454 or reach out to firstname.lastname@example.org. We're happy to hear from you!
If you're an insurance carrier or TPA, an intermediary, a mid to large IA firm, a service provider network, or if you require more centralized management, contact email@example.com to get started.
I registered with an account type that doesn't meet my needs. How can I change the account type?
One of our account specialists can assist. Call us toll free at 1-888-579-8053, option 2 (8 AM - 6 PM ET, Monday to Friday) or reach us by email at firstname.lastname@example.org.
What is your pricing?
View the Get Started page to view Symbility pricing options.
For mid-large adjusting firms, intermediaries, contractor networks, and insurance carriers, please contact email@example.com for pricing.
I'm a single user independent adjuster (1099). How can I sign up for a prepaid agreement?Your point of contact for these subscriptions is firstname.lastname@example.org.
I received an email indicating that my credit card will expire soon. How can I update my information?
I received an email indicating that my payment wasn't processed successfully. How can I verify if my billing information is accurate?
When I log in, it says payment wasn't received for my latest invoice. What should I do next?
In Claims Connect, you may review and update your billing information. For a how-to, check out our Updating Billing Information guide. If you need any additional assistance, please get in touch with our account specialists at 1-888-579-8053, option 2 (8 AM - 6 PM ET, Monday to Friday) or reach us by email at email@example.com.
My account is inactive. How can I reactivate the account?
One of our account specialists can assist.
Call us toll free at 1-888-579-8053, option 2 (8 AM - 6 PM ET, Monday to Friday) or reach us by email at firstname.lastname@example.org.
I just started using Symbility and would like to train on the software. What are my options?
Available training options include in-person training, online courses and archived webinars. For more details, please view the Symbility Property - Training site.
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