Getting Started
Register your Symbility Account (2)
- Creating an Account in CoreLogic | Symbility - Contractors
- Creating an Account in CoreLogic | Symbility - Independent Adjusters
Installation (4)
- Download and Install Mobile Claims
- Multiple logins/multiple users on the same device (Mobile Claims)
- Installing Mobile Claims on a Mac
- Supported Browsers
Training Videos and Webinars (15)
- Webinars and Virtual Training
- Currently Offered Public Webinars
- Register with the CoreLogic Learning Community
- Self-Paced Training Videos
- Symbility Training Module 1: Getting Started in Symbility
- Symbility Training Module 2: Diagramming Floorplans
- Symbility Training Module 3: Diagramming Roofplans
- Symbility Training Module 4: Diagramming Exterior Plans
- Symbility Training Module 5: Database Navigation & Estimating
- Symbility Training Module 6: Viewing and Printing Estimates
- Symbility Training Module 7: Final Steps
- Quick MicroLearning While in the Field
- LINK Tutorial
- Database Enhancements Tutorial
- Item Browser Filters Tutorial
Policy (4)
- End User License Agreement (EULA)
- Privacy Policy
- Cookies Policy for the Support Site
- Call Recording Policy
Symbility Support Site (3)
Managing your User and Company Account
Login Help (2)
My Account and Billing (5)
- Updating billing information in Symbility Claims Connect
- Update user information
- Account and Billing FAQs
- How to mark a claim as Closed (Invalid)
- Viewing invoices and billed claims in Symbility
Symbility Administrator Guides (3)
Documents
Resources (3)
Integrations (16)
- PLNAR
- Hosta A.I.
- HOVER How-To
- HOVER FAQ
- ITEL Job Aids
- Next Gear Solutions - Configure API Connection
- EagleView - Activation, Notifications, and Ordering
- RCT Tick Form
- Symbility Video Connect - User Manual
- Video Connect - Quick How To Video
- DocuSketch
- Matterport
- Prod-CA Server Migration - Q1 2023
- Staging Firewall Change - Q2 2021
- Prod-US Server Migration - Q2 2021
- Canadian Server Move - October 2021
Mobile Claims and Claims Connect
Mobile Claims (8)
- Shortcut Keys
- General Mobile Claims Software
- Adjusting the Claim Explorer, ribbon and items panel in Mobile Claims
- Claims Explorer has Disappeared
- PocketSOAP Error Codes
- Removing/Adding a Policy Excess on a Schedule/Supplement
- Windows 8 Right-Click Issue
- How to Transfer Mobile Claims Data to a New Device
Frequently Asked Questions (13)
- Why do I see a "Full image not uploaded" or "Documents not uploaded" message?
- Printing FAQs
- Where can I find my Symbility ID?
- Why should I use Upload/Download?
- Search for a Claim
- Make an Estimate Active
- How do I reset window positions in Mobile Claims?
- Reset and recovery of corrupt MDB or DB files
- Do I need to install a separate Mobile Claims program for each user sharing a device?
- What is the difference between Symbility Claims Connect and Mobile Claims?
- Why do I see old claims on my Claims List? [Mobile Claims]
- How can I see markups and handwritten notes on my diagram? [Annotations]
- How do I create a Commercial claim/ Where do I find the Commercial database?
How-to (17)
- Make an Estimate Active in Mobile Claims
- Revoke Claim Ownership
- Search for Claims in Claims Connect and Mobile Claims
- How to set up and use the Material Rollout Calculator
- How to make round shapes in Mobile Claims
- Remove a Claim from your Claim List in Mobile Claims
- Disto Installation and Use
- Merging Temp Claims
- View Symbility's in-application help from within Mobile Claims
- Tray Ceiling / Dropped Ceiling
- How to import a Roofplan XML
- Manage Delegated Authority
- Enable and use Water Mitigation tools in Symbility
- How to create a bay window in Mobile Claims
- How to set a specific height for wall items
- Add and work with documents in Mobile Claims or Claims Connect
- Search and Replace Line items in an estimate
Settings (1)
Useful Information
Storm Claim Documentation (2)
Pricing Database (10)
- CoreLogic Construction Cost Data FAQ (US)
- CoreLogic Construction Cost Data FAQ (Canada)
- Construction Data Pricing Whitepaper
- California Depreciation
- Billing Rates Explained (Item T-rate and B-rate)
- Fuel Surcharge Bulletin - New Item Added
- Price Component Estimate Details FAQ
- Pricing Database Inquiries
- Labor Cost - Claims Billing Rate
- How to complete a Pricing Analysis Inquiry
Release Notes and Updates
The New Claims Connect (1)
Release Notes (48)
- Release Notes Version 7.0
- Release Notes Version 6.16.10X
- Release Notes Version 6.16
- Release Notes Version 6.15
- Release Notes Version 6.14
- Release Notes Version 6.13
- Release Notes Version 6.12
- Release Notes Version 6.11
- Release Notes Version 6.10
- Release Notes Version 6.9
- Release Notes Version 6.8
- Release Notes Version 6.7
- Release Notes Version 6.6
- Release Notes Version 6.5
- Release Notes Version 6.4
- Release Notes Version 6.3
- Release Notes Version 6.2
- Release Notes Version 6.1
- Release Notes Version 6.0
- Notes de publication - version 6.0
- Release Notes Version 5.13
- Notes de publication - version 5.13
- Release Notes Version 5.12
- Notes de publication - version 5.12
- Release Notes Version 5.11
- Notes de publication - version 5.11
- Release Notes Version 5.10
- Notes de publication - version 5.10
- Release Notes Version 5.9
- Release Notes Version 5.8
- Notes de publication - version 5.8
- Release Notes Version 5.7
- Release Notes Version 5.7 (French)
- Release Notes Version 5.6
- Release Notes Version 5.6 (French)
- Release Notes Version 5.5
- Release Notes Version 5.5 (French)
- Release Notes Version 5.4
- Release Notes Version 5.4 (French)
- Release Notes Version 5.3
- Release Notes Version 5.2.151
- Release Notes Version 5.2.151 (French)
- Release Notes Version 5.2.148
- Release Notes Version 5.2.64A (French)
- Release Notes Version 5.2.64A (English)
- Release Notes Version 5.1.17
- Release Notes Version 5.0.14
- Release Notes Version 6.16.10x
CoreLogic Database Updates & Info (91)
- Canadian Monthly Bulletin - May 2023
- USDC Monthly Bulletin
- See Also...
- CoreLogic CADC May 2023 Database Release Notes
- CoreLogic USDC May 2023 Database Release Notes
- CoreLogic CADC April 2023 Database Release Notes
- CoreLogic USDC April 2023 Database Release Notes
- CoreLogic CADC March 2023 Database Release Notes
- CoreLogic USDC March 2023 Database Release Notes
- CoreLogic CADC February 2023 Database Release Notes
- CoreLogic USDC February 2023 Database Release Notes
- CoreLogic CADC January 2023 Database Release Notes
- CoreLogic USDC January 2023 Database Release Notes
- CoreLogic CADC December 2022 Database Release Notes
- CoreLogic USDC December 2022 Database Release Notes
- CoreLogic CADC November 2022 Database Release Notes
- CoreLogic USDC November 2022 Database Release Notes
- CoreLogic CADC October 2022 Database Release Notes
- CoreLogic USDC October 2022 Database Release Notes
- CoreLogic CADC September 2022 Database Release Notes
- CoreLogic USDC September 2022 Database Release Notes
- CoreLogic CADC August 2022 Database Release Notes
- CoreLogic USDC August 2022 Database Release Notes
- CoreLogic CADC July 2022 Database Release Notes
- CoreLogic USDC July 2022 Database Release Notes
- CoreLogic CADC June 2022 Database Release Notes
- CoreLogic USDC June 2022 Database Release Notes
- CoreLogic USDC May 2022 Database Release Notes
- CoreLogic CADC May 2022 Database Release Notes
- CoreLogic April 2022 Database Release Notes
- CoreLogic March 2022 Database Release Notes
- CoreLogic February 2022 USDC Database Release Notes
- CoreLogic January 2022 USDC Database Release Notes
- CoreLogic December 2021 USDC Database Release Notes
- CoreLogic November 2021 USDC Database Release Notes
- CoreLogic October 2021 USDC Database Release Notes
- CoreLogic September 2021 USDC Database Release Notes
- CoreLogic August 2021 USDC Database Release Notes
- CoreLogic July 2021 USDC Database Release Notes
- CoreLogic June 2021 USDC Database Release Notes
- CoreLogic May 2021 USDC Database Release Notes
- CoreLogic April 2021 USDC Database Release Notes
- CoreLogic March 2021 USDC Database Release Notes
- CoreLogic February 2021 USDC Database Release Notes
- CoreLogic January 2021 USDC Database Release Notes
- CoreLogic December 2020 USDC Database Release Notes
- CoreLogic November 2020 USDC Database Release Notes
- CoreLogic October 2020 USDC Database Release Notes
- CoreLogic September 2020 USDC Database Release Notes
- CoreLogic August 2020 USDC Database Release Notes
- CoreLogic July 2020 USDC Database Release Notes
- CoreLogic June 2020 USDC Database Release Notes
- CoreLogic May 2020 USDC Database Release Notes
- CoreLogic April 2020 USDC Database Release Notes
- CoreLogic March 2020 USDC Database Release Notes
- CoreLogic February 2020 USDC Database Release Notes
- CoreLogic January 2020 USDC Database Release Notes
- CoreLogic December 2019 USDC Database Release Notes
- CoreLogic November 2019 USDC Database Release Notes
- CoreLogic October 2019 USDC Database Release Notes
- CoreLogic September 2019 USDC Database Release Notes
- CoreLogic August 2019 USDC Database Release Notes
- CoreLogic July 2019 USDC Database Release Notes
- CoreLogic June 2019 USDC Database Release Notes
- CoreLogic May 2019 USDC Database Release Notes
- Data Transformation Update April 16, 2019
- CoreLogic April 2019 USDC Database Release Notes
- CoreLogic March 2019 USDC Database Release Notes
- CoreLogic February 2019 USDC Database Release Notes
- CoreLogic January 2019 USDC Database Release Notes
- CoreLogic December 2018 USDC Database Release Notes
- CoreLogic November 2018 USDC Database Release Notes
- CoreLogic October 2018 USDC CAT Database Update Release Notes
- CoreLogic September 2018 USDC Database Release Notes
- CoreLogic August 2018 USDC Database Release Notes
- CoreLogic July 2018 USDC Database Release Notes
- CoreLogic June 2018 USDC Database Release Notes
- CoreLogic May 2018 USDC Database Release Notes
- CoreLogic April 2018 USDC Database Release Notes
- CoreLogic March 2018 USDC Database Release Notes
- CoreLogic February 2018 USDC Database Release Notes
- CoreLogic January 2018 USDC Database Release Notes
- CoreLogic December 2017 USDC Database Release Notes
- CoreLogic November 2017 USDC Database Release Notes
- CoreLogic October 2017 USDC Database Release Notes
- CoreLogic USDC Database Release Notes - September 2017
- CoreLogic USDC Database Release Notes - August 2017
- CoreLogic USDC Database Release Notes - July 2017
- CoreLogic USDC Database Release Notes - June 2017
- CoreLogic USDC Database Release Notes - May 2017
- CoreLogic USDC Database Release Notes - April 2017
UK Release Notes (17)
- 7.0 Release Notes
- Schedule Import XML sample
- Schedule UI Guide v1.1
- 6.15.1 Interim patch & 6.16 Release Notes
- 6.15 Release Notes
- 6.14 Release Notes
- 6.13 Release Notes
- 6.12 Release Notes
- 6.11 - Release Notes
- 6.10 - Release notes
- 6.9 - Release Notes
- Interim Release Notes 6.8.20x
- Interim Release Notes - 6.8.10x
- 6.8 - Release Notes
- Interim Release Notes 6.7.10x
- 6.7 Release Notes
- Interim Release Notes for 6.6.40x
Contacting Support
Technical Resources
Online Help Articles
Job Aids (28)
- Timeline Entry - Assignment Association (Mobile Claims)
- Timeline Entry - Assignment Association (Claims Connect)
- Mandatory Assignment Status Configuration (7.0)
- Applying a Roof Assembly to an Estimate
- Vertex Mode on Blocks
- Applying Items to Subrooms
- Applying an Assembly to an Estimate
- Version 6.16 - Multiple Tax Tables (Canada)
- Version 6.16 - Estimate Page
- Splitting Flat Deductible Over Multiple Estimates
- Tax Job Aid for British Columbia, Manitoba, and Saskatchewan
- Applying Tax with O&P (Useful in BC)
- Associating Claim Documentation to a Different Assignment
- Common Drawing Symbols
- Depreciation
- Synchronize and Ownership
- Setting Preferences
- Saving Shapes
- Reviewing the Estimate Page
- Mobile Claims vs. Claims Connect
- Joining Subrooms
- General Items Bin
- Frequently Asked Ownership Questions
- Estimate Locking
- Drawing 2D Exteriors
- Drawing Roofplans Over Floorplans
- Drawing Exteriors with AutoCreate
- Creating a Revision
Getting Started (7)
- Mobile Claims vs. Claims Connect
- Creating an Account
- Creating an Account - Contractors
- Creating an Account - Independent Adjusters
- Activating Your CoreLogic Account
- Setting Preferences
- To Reach Our Support Team
Assignments (11)
- How to Work with Assignments in Claims Connect
- Viewing Assignments in Claims Connect
- The Global Assignments List
- The Claim Assignments Page
- Sending Assignments in Claims Connect
- Assigning Internal Users to a Claim
- Assigning Another Company to a Claim
- Self-Assigning a Claim
- Assigning using Repair/Routing Rules
- Modifying Assignment Details
- Group Assignments
Training Resources (8)
- Exploring The Estimate Webcast 05.19.2020 (Recorded Session + Q&A)
- Diagramming Interiors - Beyond the Basics Webcast 03.31.2020 (Recorded Session + Q&A)
- Exploring the Claim List - Features, Navigation, & Maintenance 02.19.2020 (Recorded Session+Q&A)
- Exploring the Database Webcast 01.22.2020 (Recorded Session+Q&A)
- Exploring the Database Webcast 11.13.2019 (Recorded Session + Q&A)
- Registration Information-Mobile Claims Overview (6 Hours)
- Claims Connect: Estimate, Photos, Statuses 11.11.2020 (Recorded Session)
- Mobile Claims Overview