How can we help you today?

Register your Symbility Account (2)

• Creating an Account in CoreLogic | Symbility - Contractors
• Creating an Account in CoreLogic | Symbility - Independent Adjusters

Installation (4)

• Download and Install Mobile Claims
• Multiple logins/multiple users on the same device (Mobile Claims)
• Installing Mobile Claims on a Mac
• Supported Browsers

Symbility Support Site (3)

• Access our full solutions site with User Manuals, FAQs and more
• Login help for the Support Site
• Using the Support Site

Policy (4)

• End User License Agreement (EULA)
• Privacy Policy
• Cookies Policy for the Support Site
• Call Recording Policy

Job Aids (47)

• Reply to Manual Timeline Entries (Mobile Claims) 7.1
• Reply to Manual Timeline Entries (Claims Connect) 7.1
• Manually Lock Forms (Claims Connect) 7.1
• Manually Lock Forms (Mobile Claims) 7.1
• Early Estimate Sharing (Claims Connect) 7.1
• Early Estimate Sharing (Mobile Claims) 7.1
• Bulk Order EagleView Reports 7.1
• Batches - Claims Estimate
• New Claim Totals Page (Mobile Claims) 7.0
• New Claim Totals Page (Claims Connect) 7.0
• Adjuster License Number Configuration 7.0
• Timeline Entry - Assignment Association (Mobile Claims) 7.0
• Estimate Items Multi-Select in Mobile Claims 7.0
• Vertex Mode on Blocks 7.0
• Minimum Charges Redesign (Mobile Claims) 7.0
• Applying Items to Subrooms
• Timeline Entry - Assignment Association (Claims Connect)
• Minimum Charges Redesign (Claims Connect) 7.0
• Mandatory Assignment Status Configuration (7.0)
• Applying an Assembly to an Estimate
• Applying a Roof Assembly to an Estimate
• EagleView Default Number of Structures Feature
• Material Quantity Rounding - Shingle Bundling
• Line Item 'Replace With' Update
• Multiple Tax Tables (Canada)
• Claims Connect Estimate Page In-Line Editing
• Claims Connect Estimate Page 'Replace With'
• Paid When Incurred Updates
• Applying Tax with O&P (Useful in BC)
• Associating Claim Documentation to a Different Assignment
• Common Drawing Symbols
• Creating a Revision
• Depreciation
• Drawing 2D Exteriors
• Drawing Exteriors with AutoCreate
• Drawing Roofplans Over Floorplans
• Estimate Locking
• Frequently Asked Ownership Questions
• General Items Bin
• Joining Subrooms
• Mobile Claims vs. Claims Connect
• Reviewing the Estimate Page
• Saving Shapes
• Setting Preferences
• Synchronize and Ownership
• Tax Job Aid for British Columbia, Manitoba, and Saskatchewan
• Applying an Interior Assembly to an Estimate

Training Videos and Webinars (15)

• Webinars and Virtual Training
• Currently Offered Public Webinars
• Register with the CoreLogic Learning Community
• Self-Paced Training Videos
• Symbility Training Module 1: Getting Started in Symbility
• Symbility Training Module 2: Diagramming Floorplans
• Symbility Training Module 3: Diagramming Roofplans
• Symbility Training Module 4: Diagramming Exterior Plans
• Symbility Training Module 5: Database Navigation & Estimating
• Symbility Training Module 6: Viewing and Printing Estimates
• Symbility Training Module 7: Final Steps
• Quick MicroLearning While in the Field
• LINK Tutorial
• Database Enhancements Tutorial
• Item Browser Filters Tutorial

Getting Started (7)

• Mobile Claims vs. Claims Connect
• Creating an Account
• Creating an Account - Contractors
• Creating an Account - Independent Adjusters
• Activating Your CoreLogic Account
• Setting Preferences
• To Reach Our Support Team

Assignments (11)

• How to Work with Assignments in Claims Connect
• Viewing Assignments in Claims Connect
• The Global Assignments List
• The Claim Assignments Page
• Sending Assignments in Claims Connect
• Assigning Internal Users to a Claim
• Assigning Another Company to a Claim
• Self-Assigning a Claim
• Assigning using Repair/Routing Rules
• Modifying Assignment Details
• Group Assignments

Training Resources (10)

• Training Opportunities (October 2023)
• Diagramming Roofplans & Exteriors Webcast 10.06.2020 Q&A
• Exploring The Estimate Webcast 05.19.2020 Q&A
• Diagramming Roofplans & Exteriors Webcast 04.21.2020 Q&A
• Diagramming Interiors - Beyond the Basics Webcast 03.31.2020 Q&A
• Exploring the Claim List - Features, Navigation, & Maintenance 02.19.2020 Q&A
• Exploring the Database Webcast 01.22.2020 Q&A
• Exploring the Database Webcast 11.13.2019 Q&A
• Registration Information-Mobile Claims Overview (6 Hours)
• Mobile Claims Overview

Diagramming (4)

• Saving Shapes
• Joining Subrooms
• How can I change wall thickness? [Mobile Claims]
• Dealing with Varying Wall Thicknesses within Mobile Claims

Login Help (2)

• Login Help: Password Updates and Resets
• Unblocking a blocked user account

My Account and Billing (5)

• Updating billing information in Symbility Claims Connect
• Update user information
• Account and Billing FAQs
• How to mark a claim as Closed (Invalid)
• Viewing invoices and billed claims in Symbility

Symbility Administrator Guides (3)

• Set up a new user in your company's account
• Move a user to another branch
• Update Company Information

Resources (3)

• Units of Measure Table
• FEMA / NFIP Forms
• Notifications - Recommended Settings

Integrations (16)

• PLNAR
• Hosta A.I.
• HOVER How-To
• HOVER FAQ
• ITEL Job Aids
• Next Gear Solutions - Configure API Connection
• EagleView - Activation, Notifications, and Ordering
• RCT Tick Form
• Symbility Video Connect - User Manual
• Video Connect - Quick How To Video
• DocuSketch
• Matterport
• Prod-CA Server Migration - Q1 2023
• Staging Firewall Change - Q2 2021
• Prod-US Server Migration - Q2 2021
• Canadian Server Move - October 2021

Mobile Claims (8)

• Shortcut Keys
• General Mobile Claims Software
• Adjusting the Claim Explorer, ribbon and items panel in Mobile Claims
• Claims Explorer has Disappeared
• PocketSOAP Error Codes
• Removing/Adding a Policy Excess on a Schedule/Supplement
• Windows 8 Right-Click Issue
• How to Transfer Mobile Claims Data to a New Device

Frequently Asked Questions (13)

• Why do I see a "Full image not uploaded" or "Documents not uploaded" message?
• Printing FAQs
• Where can I find my Symbility ID?
• Why should I use Upload/Download?
• Search for a Claim
• Make an Estimate Active
• How do I reset window positions in Mobile Claims?
• Reset and recovery of corrupt MDB or DB files
• Do I need to install a separate Mobile Claims program for each user sharing a device?
• What is the difference between Symbility Claims Connect and Mobile Claims?
• Why do I see old claims on my Claims List? [Mobile Claims]
• How can I see markups and handwritten notes on my diagram? [Annotations]
• How do I create a Commercial claim/ Where do I find the Commercial database?

How-to (17)

• Make an Estimate Active in Mobile Claims
• Revoke Claim Ownership
• Search for Claims in Claims Connect and Mobile Claims
• How to set up and use the Material Rollout Calculator
• How to make round shapes in Mobile Claims
• Remove a Claim from your Claim List in Mobile Claims
• Disto Installation and Use
• Merging Temp Claims
• View Symbility's in-application help from within Mobile Claims
• Tray Ceiling / Dropped Ceiling
• How to import a Roofplan XML
• Manage Delegated Authority
• Enable and use Water Mitigation tools in Symbility
• How to create a bay window in Mobile Claims
• How to set a specific height for wall items
• Add and work with documents in Mobile Claims or Claims Connect
• Search and Replace Line items in an estimate

Settings (1)

• 5.12 Tax Settings Configuration

Storm Claim Documentation (2)

• NFIP Adjuster Claims Manual
• FEMA.gov Forms

Pricing Database (10)

• CoreLogic Construction Cost Data FAQ (US)
• CoreLogic Construction Cost Data FAQ (Canada)
• Construction Data Pricing Whitepaper
• California Depreciation
• Billing Rates Explained (Item T-rate and B-rate)
• Fuel Surcharge Bulletin - New Item Added
• Price Component Estimate Details FAQ
• Pricing Database Inquiries
• Labor Cost - Claims Billing Rate
• How to complete a Pricing Analysis Inquiry

The New Claims Connect (1)

• Everything you need to know about the all new Symbility Claims Connect

Release Notes (49)

• Release Notes Version 7.1.50x
• Release Notes Version 7.1
• Release Notes Version 7.0
• Release Notes Version 6.16.10X
• Release Notes Version 6.16
• Release Notes Version 6.15
• Release Notes Version 6.14
• Release Notes Version 6.13
• Release Notes Version 6.12
• Release Notes Version 6.11
• Release Notes Version 6.10
• Release Notes Version 6.9
• Release Notes Version 6.8
• Release Notes Version 6.7
• Release Notes Version 6.6
• Release Notes Version 6.5
• Release Notes Version 6.4
• Release Notes Version 6.3
• Release Notes Version 6.2
• Release Notes Version 6.1
• Release Notes Version 6.0
• Notes de publication - version 6.0
• Release Notes Version 5.13
• Notes de publication - version 5.13
• Release Notes Version 5.12
• Notes de publication - version 5.12
• Release Notes Version 5.11
• Notes de publication - version 5.11
• Release Notes Version 5.10
• Notes de publication - version 5.10
• Release Notes Version 5.9
• Release Notes Version 5.8
• Notes de publication - version 5.8
• Release Notes Version 5.7
• Release Notes Version 5.7 (French)
• Release Notes Version 5.6
• Release Notes Version 5.6 (French)
• Release Notes Version 5.5
• Release Notes Version 5.5 (French)
• Release Notes Version 5.4
• Release Notes Version 5.4 (French)
• Release Notes Version 5.3
• Release Notes Version 5.2.151
• Release Notes Version 5.2.151 (French)
• Release Notes Version 5.2.148
• Release Notes Version 5.2.64A (French)
• Release Notes Version 5.2.64A (English)
• Release Notes Version 5.1.17
• Release Notes Version 5.0.14

CoreLogic Database Updates & Info (99)

• Canadian Monthly Construction Report - September 2023
• USDC Monthly Bulletin
• See Also...
• CoreLogic CADC September 2023 Database Release Notes
• CoreLogic USDC September 2023 Database Release Notes
• CoreLogic CADC August 2023 Database Release Notes
• CoreLogic USDC August 2023 Database Release Notes
• CoreLogic CADC July 2023 Database Release Notes
• CoreLogic USDC July 2023 Database Release Notes
• CoreLogic CADC June 2023 Database Release Notes
• CoreLogic USDC June 2023 Database Release Notes
• CoreLogic CADC May 2023 Database Release Notes
• CoreLogic USDC May 2023 Database Release Notes
• CoreLogic CADC April 2023 Database Release Notes
• CoreLogic USDC April 2023 Database Release Notes
• CoreLogic CADC March 2023 Database Release Notes
• CoreLogic USDC March 2023 Database Release Notes
• CoreLogic CADC February 2023 Database Release Notes
• CoreLogic USDC February 2023 Database Release Notes
• CoreLogic CADC January 2023 Database Release Notes
• CoreLogic USDC January 2023 Database Release Notes
• CoreLogic CADC December 2022 Database Release Notes
• CoreLogic USDC December 2022 Database Release Notes
• CoreLogic CADC November 2022 Database Release Notes
• CoreLogic USDC November 2022 Database Release Notes
• CoreLogic CADC October 2022 Database Release Notes
• CoreLogic USDC October 2022 Database Release Notes
• CoreLogic CADC September 2022 Database Release Notes
• CoreLogic USDC September 2022 Database Release Notes
• CoreLogic CADC August 2022 Database Release Notes
• CoreLogic USDC August 2022 Database Release Notes
• CoreLogic CADC July 2022 Database Release Notes
• CoreLogic USDC July 2022 Database Release Notes
• CoreLogic CADC June 2022 Database Release Notes
• CoreLogic USDC June 2022 Database Release Notes
• CoreLogic USDC May 2022 Database Release Notes
• CoreLogic CADC May 2022 Database Release Notes
• CoreLogic April 2022 Database Release Notes
• CoreLogic March 2022 Database Release Notes
• CoreLogic February 2022 USDC Database Release Notes
• CoreLogic January 2022 USDC Database Release Notes
• CoreLogic December 2021 USDC Database Release Notes
• CoreLogic November 2021 USDC Database Release Notes
• CoreLogic October 2021 USDC Database Release Notes
• CoreLogic September 2021 USDC Database Release Notes
• CoreLogic August 2021 USDC Database Release Notes
• CoreLogic July 2021 USDC Database Release Notes
• CoreLogic June 2021 USDC Database Release Notes
• CoreLogic May 2021 USDC Database Release Notes
• CoreLogic April 2021 USDC Database Release Notes
• CoreLogic March 2021 USDC Database Release Notes
• CoreLogic February 2021 USDC Database Release Notes
• CoreLogic January 2021 USDC Database Release Notes
• CoreLogic December 2020 USDC Database Release Notes
• CoreLogic November 2020 USDC Database Release Notes
• CoreLogic October 2020 USDC Database Release Notes
• CoreLogic September 2020 USDC Database Release Notes
• CoreLogic August 2020 USDC Database Release Notes
• CoreLogic July 2020 USDC Database Release Notes
• CoreLogic June 2020 USDC Database Release Notes
• CoreLogic May 2020 USDC Database Release Notes
• CoreLogic April 2020 USDC Database Release Notes
• CoreLogic March 2020 USDC Database Release Notes
• CoreLogic February 2020 USDC Database Release Notes
• CoreLogic January 2020 USDC Database Release Notes
• CoreLogic December 2019 USDC Database Release Notes
• CoreLogic November 2019 USDC Database Release Notes
• CoreLogic October 2019 USDC Database Release Notes
• CoreLogic September 2019 USDC Database Release Notes
• CoreLogic August 2019 USDC Database Release Notes
• CoreLogic July 2019 USDC Database Release Notes
• CoreLogic June 2019 USDC Database Release Notes
• CoreLogic May 2019 USDC Database Release Notes
• Data Transformation Update April 16, 2019
• CoreLogic April 2019 USDC Database Release Notes
• CoreLogic March 2019 USDC Database Release Notes
• CoreLogic February 2019 USDC Database Release Notes
• CoreLogic January 2019 USDC Database Release Notes
• CoreLogic December 2018 USDC Database Release Notes
• CoreLogic November 2018 USDC Database Release Notes
• CoreLogic October 2018 USDC CAT Database Update Release Notes
• CoreLogic September 2018 USDC Database Release Notes
• CoreLogic August 2018 USDC Database Release Notes
• CoreLogic July 2018 USDC Database Release Notes
• CoreLogic June 2018 USDC Database Release Notes
• CoreLogic May 2018 USDC Database Release Notes
• CoreLogic April 2018 USDC Database Release Notes
• CoreLogic March 2018 USDC Database Release Notes
• CoreLogic February 2018 USDC Database Release Notes
• CoreLogic January 2018 USDC Database Release Notes
• CoreLogic December 2017 USDC Database Release Notes
• CoreLogic November 2017 USDC Database Release Notes
• CoreLogic October 2017 USDC Database Release Notes
• CoreLogic USDC Database Release Notes - September 2017
• CoreLogic USDC Database Release Notes - August 2017
• CoreLogic USDC Database Release Notes - July 2017
• CoreLogic USDC Database Release Notes - June 2017
• CoreLogic USDC Database Release Notes - May 2017
• CoreLogic USDC Database Release Notes - April 2017

UK Release Notes (19)

• 7.1.50x Release Notes - September 2023
• 7.1 Release Notes - August 2023
• 7.0 Release Notes
• Schedule Import XML sample
• Schedule UI Guide v1.1
• 6.15.1 Interim patch & 6.16 Release Notes
• 6.15 Release Notes
• 6.14 Release Notes
• 6.13 Release Notes
• 6.12 Release Notes
• 6.11 - Release Notes
• 6.10 - Release notes
• 6.9 - Release Notes
• Interim Release Notes 6.8.20x
• Interim Release Notes - 6.8.10x
• 6.8 - Release Notes
• Interim Release Notes 6.7.10x
• 6.7 Release Notes
• Interim Release Notes for 6.6.40x

How to reach us (3)

• To Reach our Support Team
• Send an email to Symbility Support from Claims Connect
• Submitting a Bug Report

IT Helpdesk (3)

• Creating a Mobile Claims MSI Package
• Configuring SSO
• SSO Offline Mode Setup

Advanced Troubleshooting (2)

• How to do a Clean Install
• Rebuild Local Database – CoreLogic Mobile Claims