How can we help you today?

Register your Symbility Account (2)

• Creating an Account in CoreLogic | Symbility - Contractors
• Creating an Account in CoreLogic | Symbility - Independent Adjusters

Installation (4)

• Download and Install Mobile Claims
• Multiple logins/multiple users on the same device (Mobile Claims)
• Installing Mobile Claims on a Mac
• Supported Browsers

Training Videos and Webinars (13)

• Webinars and Virtual Training
• Self-Paced Training Videos
• Symbility Training Module 1: Getting Started in Symbility
• Symbility Training Module 2: Diagramming Floorplans
• Symbility Training Module 3: Diagramming Roofplans
• Symbility Training Module 4: Diagramming Exterior Plans
• Symbility Training Module 5: Database Navigation & Estimating
• Symbility Training Module 6: Viewing and Printing Estimates
• Symbility Training Module 7: Final Steps
• SkyMeasure
• LINK Tutorial
• Database Enhancements Tutorial
• Item Browser Filters Tutorial

Policy (4)

• End User License Agreement (EULA)
• Privacy Policy
• Cookies Policy for the Support Site
• Call Recording Policy

Symbility Support Site (3)

• Access our full solutions site with User Manuals, FAQs and more
• Login help for the Support Site
• Using the Support Site

Login Help (2)

• Login Help: Password Updates and Resets
• Unblocking a blocked user account

My Account and Billing (5)

• Updating billing information in Symbility Claims Connect
• Update user information
• Account and Billing FAQs
• How to mark a claim as Closed (Invalid)
• Viewing invoices and billed claims in Symbility

Integrations (14)

• RCT Tick Form
• Symbility Video Connect - User Manual
• HOVER How-To
• HOVER FAQ
• EagleView - Configuring the Integration page in Claims Connect
• EagleView - Completing the order
• EagleView - Placing the order
• Video Connect - Quick How To Video
• Server Migration - Q2 2021
• DocuSketch
• Matterport
• Staging Firewall Change - Q2 2021
• PLNAR
• Canadian Server Move - October 2021

The New Claims Connect (1)

• Everything you need to know about the all new Symbility Claims Connect

Release Notes (43)

• Release Notes Version 6.14
• Release Notes Version 6.13
• Release Notes Version 6.12
• Release Notes Version 6.11
• Release Notes Version 6.10
• Release Notes Version 6.9
• Release Notes Version 6.8
• Release Notes Version 6.7
• Release Notes Version 6.6
• Release Notes Version 6.5
• Release Notes Version 6.4
• Release Notes Version 6.3
• Release Notes Version 6.2
• Release Notes Version 6.1
• Release Notes Version 6.0
• Notes de publication - version 6.0
• Release Notes Version 5.13
• Notes de publication - version 5.13
• Release Notes Version 5.12
• Notes de publication - version 5.12
• Release Notes Version 5.11
• Notes de publication - version 5.11
• Release Notes Version 5.10
• Notes de publication - version 5.10
• Release Notes Version 5.9
• Release Notes Version 5.8
• Notes de publication - version 5.8
• Release Notes Version 5.7
• Release Notes Version 5.7 (French)
• Release Notes Version 5.6
• Release Notes Version 5.6 (French)
• Release Notes Version 5.5
• Release Notes Version 5.5 (French)
• Release Notes Version 5.4
• Release Notes Version 5.4 (French)
• Release Notes Version 5.3
• Release Notes Version 5.2.151
• Release Notes Version 5.2.151 (French)
• Release Notes Version 5.2.148
• Release Notes Version 5.2.64A (French)
• Release Notes Version 5.2.64A (English)
• Release Notes Version 5.1.17
• Release Notes Version 5.0.14

UK Release Notes (12)

• 6.14 Release Notes
• 6.13 Release Notes
• 6.12 Release Notes
• 6.11 - Release Notes
• 6.10 - Release notes
• 6.9 - Release Notes
• Interim Release Notes 6.8.20x
• Interim Release Notes - 6.8.10x
• 6.8 - Release Notes
• Interim Release Notes 6.7.10x
• 6.7 Release Notes
• Interim Release Notes for 6.6.40x

How to reach us (3)

• To Reach our Support Team
• Send an email to Symbility Support from Claims Connect
• Submitting a Bug Report

Getting Started (7)

• Mobile Claims vs. Claims Connect
• Creating an Account
• Creating an Account - Contractors
• Creating an Account - Independent Adjusters
• Activating Your CoreLogic Account
• Setting Preferences
• To Reach Our Support Team

Assignments (11)

• How to Work with Assignments in Claims Connect
• Viewing Assignments in Claims Connect
• The Global Assignments List
• The Claim Assignments Page
• Sending Assignments in Claims Connect
• Assigning Internal Users to a Claim
• Assigning Another Company to a Claim
• Self-Assigning a Claim
• Assigning using Repair/Routing Rules
• Modifying Assignment Details
• Group Assignments

Training Resources (8)

• Exploring The Estimate Webcast 05.19.2020 (Recorded Session + Q&A)
• Diagramming Interiors - Beyond the Basics Webcast 03.31.2020 (Recorded Session + Q&A)
• Exploring the Claim List - Features, Navigation, & Maintenance 02.19.2020 (Recorded Session+Q&A)
• Exploring the Database Webcast 01.22.2020 (Recorded Session+Q&A)
• Exploring the Database Webcast 11.13.2019 (Recorded Session + Q&A)
• Registration Information-Mobile Claims Overview (6 Hours)
• Claims Connect: Estimate, Photos, Statuses 11.11.2020 (Recorded Session)
• Mobile Claims Overview

Diagramming (4)

• Saving Shapes
• Joining Subrooms
• How can I change wall thickness? [Mobile Claims]
• Dealing with Varying Wall Thicknesses within Mobile Claims