Please note that the “Contractor” category includes general contractors, restoration companies, water mitigation professionals, property loss appraisers, and other similar types of roles and professions.

As a contractor new to CoreLogic, you will first need to create an account for yourself or your company on Claims ConnectPlease be aware that this requires a working Internet connection.

The following guide describes how to:

1) Register a CoreLogic account (Claims Connect/Mobile Claims)

2) Download and install Mobile Claims

3) Fully activate your account

 

You will initially be registered as a Trial member which will allow you to try out the software, but it is only after you have fully activated your account that you will appear on the CoreLogic network and can begin to receive claims and assignments from independent adjusting companies and insurance companies. As a Trial member, you will only be able to create temporary* claims and diagrams but cannot print any claims nor receive any assignments.

* = Please note that for any temporary or training claim you create, once you’re done with the claim, please set the status of the claim to “Closed (Invalidated)” before the end of the calendar month to avoid being billed for this claim. If done after, a credit will be applied for future claims.


1) Register a CoreLogic account (Claims Connect/Mobile Claims)

 

1. For US customers, please go to https://www.symbility.net/. Alternatively, if you are in Canada, please go to https://ca.symbility.net/.  If you are in another country, you can switch countries via the drop-down menu in the bottom-right corner.

The company accounts, when created, are country-specific, and cannot be changed afterward. Please ensure that you are in the correct country by selecting the correct flag for your country from the drop-down list.

log in country

2. At the bottom of the login window, click on the link that reads “Don’t have a Symbility account? Here’s how.”

dont have account

3. Click anywhere on the Service provider section.RegisterAccount

4. On the following page, click anywhere in the Local service provider section.

If you meet any of the second conditions mentioned earlier (large company, multiple locations and employees, sub-assigning to other organizations, and review estimates for other organizations, etc.) you can click on Service provider network to find the contact information to get in touch with us.


 
ServiceProvider

5. Clicking on Local service provider will guide you to the FORM OF END USER LICENSE AGREEMENT (EULA) page - Symbility's license agreement. Read the license agreement and click on I Agree in the bottom-right corner to proceed.

6. Complete the Contact Information and click on NEXT at the bottom of the page.

This will be the primary contact for the company account, including a phone number and email where they can be reached. Be aware that fields marked with an asterisk (*) are mandatory. For example, the Tax ID Number is not mandatory but can be filled in if you so desire.

Important: For company names, you cannot use the “/” symbol.

Note that this information can be modified in Claims Connect by an admin user account after in the account’s Company Information if ever this information needs to be updated.

One thing to be mindful of is the Country and State/Province drop-down menus. Because they tend to refresh whenever changes are made, please double-check that they are correct before clicking on NEXT.

ContactInfo

7. Verify the Company preferences and make any necessary changes as you desire. Once finished, click on NEXT. As with the Company information, these preferences can also be adjusted by you at any time in Claims Connect.

CompPref

8. Finally, you have the admin user account creation page. The company account requires at least one administrator user account to be created to have full access and authority over the company account.

This is the user account you will be using to access the company account via Claims Connect, as well as in Mobile Claims. The admin user can also create other users from within Claims Connect as required via “User Accounts” in the top-right drop-down menu.

Once the information has been filled in including the matching passwords, click on FINISH below to complete the account creation process. The company contact (and admin user account) email address entered should receive a welcome email along with a registration confirmation email confirming the account creation.

adminaccount

 

2) Download and install Mobile Claims

Now that the company account, and admin user account within it, have been created, you can go back to the Claims Connect login page to login with your newly created user account.

Once inside, you are typically prompted to update the billing information to fully activate your account. This is not required as you can continue using the account under the Trial status, but fully activating it does require inputting the billing information (see next section).

In the top-right corner, you should see the name you put in under the admin user account creation. Click on it to activate the main drop-down menu. 

Refer to the image below for common menu options such as Company InformationCompany PreferencesUser Accounts, and Download Mobile Claims. Also, note the chat box and the circle with the question mark next to the name in the top-right corner. This is the way to chat with the technical support team and access the help options, respectively.

Clicking on the Download Mobile Claims option will bring up the screen with the link to download to Windows Desktop (Mobile Claims is not available for iOS). A Mobile Claims app with limited functionality is also available on the Apple and Android app stores. Try our CAPTURE app for building claims while in the field.

 

Menu1

Follow the prompts to download and install Mobile Claims. Once it is installed, you can log in with your user account, the same one you use for Claims Connect.

3) Fully activate your account

As mentioned earlier, to fully activate your account and to appear on the Symbility | CoreLogic Claims network, you will need to input your credit card* info in the billing information.


* = IMPORTANT: You must use a regular credit card for your billing information, not a prepaid credit card or a debit card as these forms of payment are not accepted.

 

As a reminder, a Trial account cannot receive assignments as the account is not visible to outside companies, nor can it print any claims while in Trial status.
 

You can access Billing through the same upper-right corner name menu, under the Admin column (see below). There is also the Invoices page underneath it which will give you access to the invoices and billed claims list. Invoices are generated automatically at the beginning of each month and your card on file will be charged for the invoiced amount.

 

Once in the Billing screen, click on “Modify billing information” in the top-left section of the page and input your credit card information. Once it is saved and approved, your account will be fully activated. Please ensure the information is complete and accurate to avoid any issues with authentication.
 

Also, note the billing email section next to it. The billing email is where invoices are sent to. This too can be modified as needed.

 

image

mod billing

Finally, to find your Symbility ID (the ID to identify you on the Symbility platform and what you provide to other companies to identify you), you can find this information in the drop-down menu under “Company Info”.

compInfo

 

All Done!

 

You are now ready to use the Symbility | CoreLogic Claims software. Below is the contact information for Technical Support along with links to Training resources.

For support in English, call toll-free at 1-877-862-8069
Customer Care is available 24x7 in North America
Email: support.claims@corelogic.com

For billing inquiries and questions about your account, call toll-free at 1-888-579-8053
Monday-Friday | 8am-6pm (ET)
Email: account.specialists@corelogic.com

Consider watching our Self-Paced Training Videos:

Symbility Training Module 1: Getting Started in Symbility

Symbility Training Module 2: Diagramming Floorplans

Symbility Training Module 3: Diagramming Roofplans

Symbility Training Module 4: Diagramming Exterior Plans

Symbility Training Module 5: Database Navigation & Estimating

Symbility Training Module 6: Viewing and Printing Estimates

Symbility Training Module 7: Final Steps

Here is the link to our Training Site which includes a contact form, virtual training sessions, and other resources.

There are also training videos available on YouTube.

There is documentation on our support website to help you become familiar with our software.


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North America
(877) 862-8069
support.claims@corelogic.com
Français (Canada)
(888) 579-8053
soutien.technique@corelogic.com
Deutschland
+49 (800) 360 3655
hilfe@symbilitysolutions.com
U.K. and the rest of Europe
+44 0330 380 1282
uk.claims.support@corelogic.com
Australia
1300 819 917
hilfe@corelogic.com
New Zealand
0800 796 245
symhelp@corelogic.co.nz