Rebuild Local Database – Claims Estimate

1. Log in to Claims Estimate

2. Release ownership of all claims *

An easy way to do this is the following:

1. Click on the “Misc” menu
2. Click on “Mark All Currently Owned - Claims for Release”
3. Click the Home tab 
4. Click the green Synchronize 

*If a user uses multiple Cotality Accounts, make sure that all claims are released for all accounts.
The local database contains data for ALL users using Claims Estimate in the computer. 

3. Once the Sync is successful, close Claims Estimate

4. Using Windows Explorer, go in the folder where Claims Estimate is installed

(typically C:\Program Files (x86)\Symbility Mobile Claims)

5. Rename the file “mClaim.db” to “mClaim_old.db” ( or any other name : it's irrelevant )

6. Rename the file “mClaim.ini” to “mClaim_old.ini” ( or any other name : it's irrelevant )

7. Launch Claims Estimate, log in and SYNC

Note:

-  All ItemDatabaseVersion files can be deleted in this process.
- Can help to resolve issues that are specific to databases
This will allow Claims Estimate to re-download a fresh copy of the item databases used for your claims.

- If your User works with multiple Claims Estimate environments ( Prod-US, Prod-CA, Staging etc. ),

Remember that Claims Estimate is independently installed for each of these environments.

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