Reset and recovery of corrupt MDB or DB files

Resetting local MDB or DB Files

Resetting the local MDB or DB files is a troubleshooting step that can assist in diagnosing whether an unexpected error in Claims Estimate is the result of a corrupt database.  

It is critically important that, when following these steps, old database files are NOT deleted or overwritten, but are renamed and preserved.  Deleting or overwriting these files will cause an unrecoverable loss of data and work in Claims Estimate.

We encourage you to contact Cotality technical support at 1-877-862-8069 for general troubleshooting assistance if you are considering resetting your database files.

Resetting the local database

1. Log in to Claims Estimate.

2. Release ownership of all claims - an easy way to do this is the following:

• Click on the “Misc” menu

• Click on “Mark All Currently Owned Claims for Release”

• Sync

3. Once the sync is successful, close Claims Estimate.

4. Using Windows Explorer, go in the folder where Claims Estimate is installed (typically C:\Program Files (x86)\Symbility Mobile Claims).

5. Rename the file “mClaim.mdb” to “mClaim.old.mdb”.

6. Rename the file “mClaim.ini” to “mClaim.old.ini”.

7. Launch Claims Estimate and log in.

8. Sync.

If you are unable to log in, steps 1 and 2 will not be possible. Once you complete the process, the claims you own on this device will need to be revoked so that you can regain ownership. If this process does not resolve your problem, then the files can be put back to regain access to these claims. 

Recovery of corrupt database files 

It is possible to recover corrupt DB files.  Please contact Cotality technical support 1-877-862-8069 for assistance.