General Mobile Claims Software

Modified on Tue, Jan 9 at 5:36 PM

IMPORTANT UPDATE: SEE Minimum Operating System Requirements - 2024

Software download

Minimum Requirements for Symbility Mobile Claims

Windows XP or later OS
900 MHz CPU or better
512MB RAM or better
XGA (1024x768 or 768x1024 in portrait mode) or higher resolution
100MB free hard drive space
Internet connection (wired or wireless)
Download from Symbility website
Does Mobile Claims work on MAC => The answer is Yes as long as the user has installed a Windows Emulator

Release information

Claims Connect is tested to work with Internet Explorer versions from IE 7 and later

IE 6 may still work, but is no longer tested as of v5.4 (Q1 2014).

Install file:

Symbility_Mobile_Claims_PC_v.04.00.26 (or whatever the version is)

Running it extracts an MSI package in a random folder under %TEMP%

File locations

32 bit OS:

C:\Program Files\Symbility Mobile Claims

64 bit OS:

C:\Program Files (x86)\Symbility Mobile Claims

Registry key (regedit)

HKEY_CURRENT_USER\Software\Symbility Solutions Inc.\Symbility Mobile Claims

Files

Name	Type	Description
AutoSave	Folder	A file that looks something like u27303_claim.tmp will appear here when you are working in a claim for a period of time.The time correspondsto the Save AutoRecover setting in Tools à Preferences, General The file is removed when work on the claim is saved or when the claim is exited properly. If this file exists when mClaims is started, then a crash is assumed and the user is prompted for what to do about it.
Temp	Folder	Temporarily holding associated downloaded files, such as those transferred with EagleView results.
Updates	Folder	A folder that temporarily holds software updates and retains an update log.
en_US.bin	BIN	A series of pictures and instruction files.
en_US.dll	Dynamic-link library	English language library
fr_CA.dll	Dynamic-link library	French language library
ItemDatabase-999.mdb	Microsoft Database	An item picture database .There may be several of these.They are downloaded on demand or automatically when associated with a claim.(See Pricing Database Codes below)
ItemDatabaseVersion-999-99999.mdb	Microsoft Database	A pricing database.There may be several of these.They are downloaded on demand or automatically when associated with a claim. (See Pricing Database Codes below)
ItemDatabaseVersion-999-99999.ldb	Microsoft Database Locking File	This file should only exist when the MDB file is in use by the software.
libpng12.dll	Dynamic-link library	PNG image compression library
mClaim.dmp	Dump file	This file is created when the software experiences a "controlled" crash. It contains information about the software's resources at the time of the crash.
mClaim.exe	Application file	The main Symbility Mobile Claims runtime application.
mClaim.ini	Settings file	Cached encrypted passwords used for logging into mClaims.
mClaim.mdb	Microsoft Database	The local Symbility Mobile Claims database. Claim details are downloaded to this database during synchronisation, created and modified by the user, and uploaded to the central database during synchronisation.
mClaimSetup.dll	Dynamic-link library
mClaimUpdate.dll	Dynamic-link library	A support file for mClaimUpdate.exe.
mClaimUpdate.exe		This program runs when an update, upgrade, or patch to mClaims is available. It allows the update to be applied to mClaim.exe while it is closed.
mClaimUpdateCall.exe
mfc80.dll	Dynamic-link library	Microsoft Visual Studio support file
mfcm80.dll	Dynamic-link library	Microsoft Visual Studio support file
Microsoft.VC80.CRT.manifest	XML Manifest	Contains information about the Microsoft Visual Studio DLL files
Microsoft.VC80.MFC.manifest	XML Manifest	Contains information about the Microsoft Visual Studio DLL files
msvcm80.dll	Dynamic-link library	C++ Runtime Library
msvcp80.dll	Dynamic-link library	C++ Runtime Library
msvcr80.dll	Dynamic-link library	C++ Runtime Library
pocketHTTP.dll	Dynamic-link library	Open Source HTTP client component
psDime.dll	Dynamic-link library	HTTP client component
pSOAP32.dll	Dynamic-link library	HTTP client component
xmlparse.dll	Dynamic-link library	A module that contains XML parser functions.
xmltok.dll	Dynamic-link library	A library file designed to make and input tokens for the Extensible Stylesheet Language Transformations (XSLT) engine.
zlibsym.dll	Dynamic-link library

Symbility Mobile Claims as a Multi-User Application

Symbility Mobile Claims was not written with multi-user support. We do not endorse nor support its use in this manner in this type of environment.

Data storage

The software uses a Microsoft Access database to store information locally. This database does get corrupt from time to time for reasons that are unforeseeable and unavoidable. When this happens, the solution is to remove the database, allowing an empty database to be recreated the next time the software is started. It is then ready to be re-populated with data downloaded during a synchronization. When a database reset is performed, any work done on claims that have not been synchronized (uploaded or released) will be lost. In a multi-user configuration, you have the potential to lose all the work for many people at the same time.

Compacting

The timing for the database compacting is based on user activity and is therefore difficult to regulate in a multi-user environment. The process can be initiated from the main menu once a user has logged into Symbility Mobile Claims but everyone else MUST be out of the software for it to complete. The database is locked for exclusive access by the user initiating the compacting in order to prevent database corruption.

We understand the need to use a VM or terminal-based multi-user system, but you must do it in such a way as to provide each user their own environment.

Q: What port do we use for synchronization?

A: Synchronization is done through web services (HTTPS).So port 443.

Note:The data received during synchronization is generally in XML format. Once the transfer is complete, the data file is used to update the local database.

IT Technicians

Are you preparing to distribute Mobile Claims for your company? Download the CL-SYM-Symbility-US Technical Requirements and Mobile Claims Installation Guide v1.3 and Mobile Claims Setup and Auto-Update Guide below.
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CL-SYM-Symbi....pdf
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Mobile Claim....pdf
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