Login Help: Password Updates and Resets

Used for Claims Workspace and Claims Estimate

This guide will help you manage your Cotality password, whether you've forgotten it, need to update it, or are assisting another user as a Company Administrator.

Table of Contents

1. Forgotten Password
2. Update Your Password
3. Reset Another User's Password (Admins only)
4. Username & Password FAQs

• Why do I see the message: "Unregistered User. Please provide a valid username and password" on my log-in screen? My username is correct.
  
• Why do I see the message: "Your account has been temporarily blocked.  Please contact your system administrator for more information."?
  
• I received an email indicating that one of my organization's user accounts is blocked.  How can I unblock the user? (Company Administrators)
  

1. Go to https://www.symbility.net and select your region. If you have Claims Estimate open, you can also select the "Claims Workspace" menu option from the application.   
2. On the login page, click “Forgot password?”
   
   
   
3. Enter your username and email address, then click “Reset password”.
4. You’ll receive an email with a temporary password.
5. Log in using your username and temporary password.
6. You’ll be prompted to create a new password that meets the following criteria:
   • At least 8 characters
   • Includes 3 of 4 categories:
     • Uppercase letters
     • Lowercase letters
     • Numbers
     • Symbols (e.g., $@#!, etc.)
7. Click CHANGE PASSWORD, then CONTINUE to access your account.

Tip: If you do not recall the username or email associated with your Cotality account, check your inbox for the registration email ("Symbility Claims Connect Registration Confirmation") sent when your account was created.  You may also contact your company's Administrator for account details and for a password reset. If you cannot access the email originally used to sign up for your account, the Administrator can also update your email address.

Our support team can also assist you to reset your password or to regain access to your account. They are available at 1 (877) 862-8069 and by email at support.claims@cotality.com.  

Support hours are:

Monday-Friday | 8am-8pm (ET)
Saturday-Sunday | 9am-6pm (ET)

Update Your User Account's Password

To change your password while logged in:

1. Using a supported internet browser, go to https://www.symbility.net (and select the appropriate region.)  and log in.
2. Click your name in the upper right corner and select Profile.
   
   
   • On smaller screens, use the hamburger menu in the upper left.
3. Enter your current password, then create and confirm your new password.  Ensure that the new password meets the minimum security criteria noted above.
   
   
4. Click Save.