Call Recording Policy

Modified on Sun, Aug 30, 2020 at 12:57 PM

Symbility Solutions Inc. and its subsidiaries and affiliates collectively "Symbility" are committed to protecting your privacy, in compliance with all laws, including the Personal Information Protection and electronic Documents Act ("PIPEDA"). This document sets out our policy with respect to our collection, use, and disclosure of personal information.

Individuals have the right to be informed about the information which is collected about them and about its intended use. Individuals also have the right to review information being retained and be informed as to the means to update and correct it.

To help you understand how your personal information is protected at Symbility, please review the following statement describing our practices and policies with respect to the recording of telephone calls. In the event you become an inactive customer or terminate your relationship with us, we will continue to adhere to the policies and practices described in this policy.

Use and storage of call recordings:
  • Symbility records calls to improve the quality of our customer support services and for training purposes, including to record your support ticket.
  • The recordings are stored by our third-party provider in accordance with local regulations and our Privacy Policy.
  • These recordings are only shared with our service providers and employees who need to access them on a need-to-know basis, such as call centre personnel.
  • Recordings are personal data.
  • We will keep the recording for a period of 90 days.
  • Please consult our Privacy Policy to learn about your rights, how to obtain them, and how to lodge a complaint with the authorities.

Contact Us:

If you have any questions, comments, complaints or concerns or require more information about this Privacy Policy, please contact, or write to us at:

Symbility Solutions Inc.
Attn: Privacy Manager
111 Peter Street, Suite 900
Toronto, ON M5V 2H1

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