Canadian Server Move - October 2021

IMPORTANT NOTICE REGARDING NETWORK ADDRESS CHANGES

FOR CORELOGIC CLAIMS (SYMBILITY) CANADA – ACTION REQUIRED

As part of our commitment to the highest level of security and performance, CoreLogic will perform a network migration.  Your secure connection to our services will be affected.  Some configuration changes will be required on your part.

The following systems will be included in this maintenance:

• Claims Connect and Mobile Claims (ca.symbility.net) 
• API and Integrations
• BI Reports
• Downloads
• SFTP Data Site

Our IP addresses will change.

This has a direct effect on your security settings and the ability to access our services.

This is scheduled to happen Saturday, October 16^th around 1:00am ET.

There will be a downtime of ~15 to 30 minutes for the move.

There are three changes affecting clients.

1^st Change

• The following IP ranges should be allowed for primary, DR and failover purposes:
  1. 20.48.135.148
  2. 71.19.185.1 to 71.19.185.30
  3. 216.13.74.245

2^nd Change

• The following IP ranges should be allowed for primary, DR and failover purposes:
  1. 20.48.135.148
  2. 71.19.185.4
  3. 216.13.74.242

3^rd Change

• The following IP ranges should be allowed for primary, DR and failover purposes:
  1. 20.48.135.148
  2. 71.19.185.1 to 71.19.185.30
  3. 216.13.74.245

How does this affect clients:

• Clients who whitelist IP addresses their users can access need to make sure the IP ranges listed above are whitelisted.
• Clients who whitelist IP addresses their servers (used for API integration) can access need to make sure the IP ranges listed above are whitelisted.
• Clients who whitelist IP addresses that can call their servers (ex: API notifications) should make sure the outbound IP addresses listed above are whitelisted.