Submitting a Bug Report

Did you experience an error or crash that you would like us to investigate?

Help us make our software better by providing information about your experience.

How to submit a report

Send an email to Customer Care with the details.

You may also submit a ticket on this website.  You will need to be logged in for this option.

If you prefer, you can call us at 1-877-862-8069 and an agent can guide you.

You may also chat with us by clicking the chat bubble on our Claims Connect page.

What we need

If you experienced an error...

• Provide:
  • a picture of the error or the entire text of the message
  • a short description of what you were doing when it happened or steps to reproduce
  • any other helpful details

If you experienced a crash when using Mobile Claims...

• Provide
  • a picture of the error or the entire text of the message, if available
    • Hint:  You can copy most pop-up messages in Mobile Claims by pressing <Ctrl>-c
  • a short description of what you were doing when it happened or steps to reproduce
  • any other helpful details

• Upload
  • your mClaim.dmp file (this can help us understand what went wrong)
    
  • you may attach it to your email
  • or drop it in the ticket you submit
  • or upload it to our FTP site

Where to find your Mobile Claims files

Your Mobile Claims may be installed to one of the following two locations, depending on when it was installed:

Older:

C:\Program Files (x86)\Symbility Mobile Claims

Newer:

C:\Program Files (x86)\CoreLogic Mobile Claims

Helpful files

Small files that can be emailed or attached to a ticket:

mClaim.dmp - contains information about the last Mobile Claims crash event

mClaimLog.db* - contains information about what happened when you synchronized

mClaim.ini - contains information necessary for us to decode your .db files

Large files that must be uploaded it to our FTP site 

mClaim.db* - has the data for the claims you own

* Any .db file you submit must be accompanied by your mClaim.ini to be decoded.

How to see the files on your computer

To browse files and folders on your Windows laptop or desktop computer, open your File Explorer by pressing the <Windows> and <E> keys together:

Then find Local disk (C:) ► C:\Program Files (x86) ► CoreLogic Mobile Claims