Claims Explorer has Disappeared

Modified on Tue, Sep 6, 2022 at 11:07 AM

When viewing a claim on Mobile Claims the Claims Explorer box has disappeared.

There are two ways that you can restore the Claim Explorer:

1.   If the Mobile Claims screen appears like the screenshot...

...then click on the Claim Explorer and the box should then reappear and then once it has click on the "pin"  and this will lock the claim explorer box as visible again.

2.   If the box or menu has disappeared completely, then close down Mobile Claims and then reopen again while holding the shift key until logon screen appears.  This resets Mobile Claims to the Default view settings.

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