Follow these steps whether you are entering credit card information for the first time or you need to review or update your existing credit card information in Claims Workspace.
Note - Only a company administrator can view and modify billing information for a Cotality company account.
1. Go to www.symbility.net (US customers) or https://ca.symbility.net (Canadian customers) and log in to your Cotality account.
2. From the ADMIN menu (from your name in the upper right corner, select Billing. You will be able to review your current billing information on this page.
From your name in the upper right.
On smaller screens, this can be access by clicking on the "hamburger" menu on the left (the three line button).
4. In the Payment Method section, select the Credit card option.
5. Enter all credit card information in the fields provided, including the full address, contact phone number and email address.
6. Verify that the information entered is correct, then click on Submit.
If the update is successful, the system will display the following confirmation:
“Your payment information has been successfully submitted.”
Please note that it may take up to 24 hours for outstanding payments to be processed with updated credit card information.
Outstanding amounts and details can be found on the Invoice List page.
Need Assistance?
For billing inquiries and account questions, contact Cotality Support:
Phone: 1-888-579-8053, option 2 (Available Weekdays, 8am - 6pm EST)
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