Follow these steps whether you are entering credit card information for the first time or you need to review or update your existing credit card information in Symbility. 


Please note - only a company administrator can view and modify billing information for a Symbility company account.

  

1. Go to www.symbility.net (US customers) or https://ca.symbility.net (Canadian customers) and log in to your Symbility account. 

2.  From the ADMIN menu, select Billing.  You will be able to review your current billing information on this page.


From your name in the upper right.




On smaller screens, this can be access by clicking on the "hamburger" menu on the left



3.To update: on the left-hand side of the Billing Information page, under COMMANDS, click on Modify billing information.




4. In the Payment Method section, select the Credit card option.


5. Enter all credit card information in the fields provided, including the full address, contact phone number and email address.

6. Verify that the information entered is correct, then click on Submit.


If the update is successful, the system will display the following confirmation:

“Your payment information has been successfully submitted.”

Please note that it may take up to 24 hours for outstanding payments to be processed with updated credit card information.


Outstanding amounts and details can be found on the Invoice List page.


Need more assistance?  Contact Symbility Support:

For billing inquiries and questions about your account, call toll-free at 1-888-579-8053 option 2

Email: account.specialists@symbilitysolutions.com


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