Why do I see a "Full image not uploaded" or "Documents not uploaded" message?

Modified on Thu, Feb 23, 2017 at 3:37 PM

When images or documents are attached to a claim, they must also be uploaded and synchronized to make them accessible.  


Symbility Mobile Claims will alert you when documents have been attached, but aren't uploaded yet.  When this is the case, you'll see a "Full image not uploaded" message beneath thumbnail images on a claim, or "Photos/voice annotations/external documents not uploaded" when viewing your Claims list in Mobile Claims.



Machine generated alternative text:
PHOTOS 3 
Photo Page 
Open in new window 
Photos 3 
Add photos Delete selected photos... 
Full image not uploaded. 
Full image not uploaded. Full image not uploaded. Full image nct




Machine generated alternative text:
demo -2016 
Photos/"O'c-e 
lord, a 
Claim Opened 
Estmate Completed


To upload your attachments: first, log in to Mobile Claims. You must log in using the same username and computer/mobile device you were using when the attachments were originally added to the claim


From the Home page of Mobile Claims, click Release Ownership, and then Synchronize the updates.






Alternatively, if you do not want to Release Ownership, you may choose the Upload Claim and Synchronize options in the ribbon to upload your attachments.



Tip: 

Quickly verify if you have images, documents or voice annotations that have yet to be uploaded by scanning your claims list in Mobile Claims.  You can even upload attachments from multiple claims at once. Hold down the CTRL key and click on the claim to highlight multiple claims, and then click the Upload Claim or Release Ownership options, then Synchronize.


Machine generated alternative text:
demo -2016 
Photos/"O'c-e 
lord, a 
Claim Opened 
Estmate Completed


 

Can I get access to a file that was never uploaded?


No.  Until attachments are uploaded, the only file that is stored is the thumbnail image.   The original user, using the original computer or device, must upload the file.


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