Why do I see a "Full image not uploaded" or "Documents not uploaded" message?
When images or documents are attached to a claim, they must also be uploaded and synchronized to make them accessible. Symbility Mobile ...
Last modified: Wed, May 11, 2016 at 1:11 PM
Questions covered in this FAQ: 1. How do I print a claim? 2. Can I print to PDF? 3. What will I see on the printed version of my claim? 4. Why do I s...
Last modified: Tue, Jul 25, 2017 at 4:47 PM
Where can I find my Symbility ID?
You can easily find your Symbility ID in Company Info in the MY COMPANY menu. Please note that only Administrator-level user accounts can acce...
Last modified: Tue, May 24, 2016 at 9:54 AM
Why should I use Upload/Download?
Why should I upload my claim? Synchronisation only transfers minor data, such as journal entries and third-party orders. I need to upload the clai...
Last modified: Wed, May 6, 2015 at 6:05 PM
Search for a Claim
You can search for a claim, open or closed, in either Claims Connect and in Mobile Claims. You will only have a claim listed in your results if you h...
Last modified: Wed, May 6, 2015 at 6:13 PM
Make an Estimate Active
Q: I have been unable to drag items into estimates after completing my floorplans. The error message reads “To add items, you must create a new estimate or ...
Last modified: Wed, May 6, 2015 at 6:14 PM
How do I reset window positions in Mobile Claims?
By default, the MFC framework will remember the position of the main window (the monitor on which it has been opened last), the position and state of the cl...
Last modified: Wed, May 6, 2015 at 9:27 PM
Reset and recovery of corrupt MDB or DB files
Resetting local MDB or DB Files Resetting the local MDB or DB files is a troubleshooting step that can assist in diagnosing whether an unexpect...
Last modified: Wed, May 6, 2015 at 6:11 PM
Do I need to install a separate Mobile Claims program for each user sharing a device?
One installation of Mobile Claims can accommodate multiple users sharing the same computer or mobile device. Each user can login separately...
Last modified: Wed, Oct 19, 2016 at 4:20 PM
What is the difference between Symbility Claims Connect and Mobile Claims?
Symbility's system is made up of two components, Mobile Claims and Claims Connect. The same login information is used to access both. Mobile Claims ...
Last modified: Wed, Feb 15, 2017 at 4:02 PM
Why do I see old claims on my Claims List? [Mobile Claims]
Claims will stay on the Claims List in Mobile Claims if they are still active - the assignment or claim is not finished. To remove them from the claims list...
Last modified: Wed, Mar 1, 2017 at 10:09 AM
How can I see markups and handwritten notes on my diagram? [Annotations]
If you're unable to see markups and handwritten notes by default, please check your View settings from your Diagrams (click the View tab.) Ensure that the ...
Last modified: Wed, Mar 8, 2017 at 10:29 AM
How do I create a Commercial claim/ Where do I find the Commercial database?
Symbility does not have a specific database or claim type for Commercial claims. The item databases that are available have both Residential and Commercial ...
Last modified: Mon, Nov 20, 2017 at 2:37 PM