How to do a Clean Install

A clean install refers to reinstalling Estimate® (Mobile Claims) as though it was the first time it was installed on your computer even if it had previously been installed.  There are a few steps to follow and must be followed in order to be able to perform a clean install. 

Before starting this process make sure to release ownership of all claims to prevent any Red X / ownership issues.

Step 1 - Uninstall Estimate® (Mobile Claims)

    a) Go to Control Panel > Programs and Features

    b) Find where it is installed and uninstall the software

Step 2 - Rename the old Folder

    a) Go to the old Symbility Folder. By default...

           C:\Program Files (x86)\Symbility Mobile Claims or

           C:\Program Files (x86)\CoreLogic Mobile Claims

    b) Rename this Folder by adding .old to the end (or even better, the date)

Step 3 - Rename your Registry*

    a) Go to windows search and type "Regedit" and click ENTER

    b) Once in Registry go to HKEY_CURRENT_USER > Software > Symbility Solutions Inc. > Symbility Mobile Claims

    c) Rename the folder by adding .old to the end (or even better, the date) 

*You may need assistance from your IT helpdesk to access or rename your registry key.

Step 4 - Reinstall

    a) Once the first three steps are done you can now install the software once again.  Go to Workspace® and login

    b) Download Estimate®

    c) After downloading install Estimate®

NOTE:  Clearing the registry resets preferences

*You may need assistance from your IT helpdesk to access or rename your registry key.