Search for Claims in Claims Connect and Mobile Claims

Modified on Thu, Aug 30, 2018 at 1:03 PM

You can use Symbility's search tools to find a claim, open or closed, in both Claims Connect and in Mobile Claims. (To search claims in Mobile Claims, your computer will have to be connected to the internet.)

You will only have a claim listed in your results if you have the right to view that claim.
You can search by the claim number, the name of the insured, or the policy number.
The search will attempt to match the beginning or all of the field you are searching for, but it will not search the middle or the end of your search query unless a wildcard is used (see Wildcards).
- Example 1: Search 'old' finds claim number OLD1-0028932-S04, or for policy OLD-SYS4339287, or for clients Old Yeller or Jim Oldman
- Example 2: Search 'old' does not find claim 8001928346-OLD, or policy SYS4339287OLD, or for client Oscar Goldman or company 2 Old

Claims Connect

Mobile Claims

From the Home page in Mobile Claims, select the "Search Claims" tab on the bottom of the page. You may then enter your search query at the top left. Press the Enter key on your keyboard to start your search.

Wildcards

Wildcards can be added to your search in Mobile Claims if you are entering a partial query. The wildcard symbol % can be inserted in the search to indicate a variable string of characters.

Examples:
Search: %-GZ
Results:
SYM-GZ110507
SYM-GZ110811
JAZ-GZ120073
Search: %-%07
Result:
SYM-GZ110507
GZSYM-3274207
JAZ-GZ120073
Search: GZ
GZSYM-3274207

NOTE 1: Using wildcards will significantly increase the search time.

NOTE 2: Using wildcards in Claims Connect is possible but will not always work due to how the % symbol is interpreted in Internet Explorer. % followed by 2 HEX characters (0-9, a-f) will be reinterpreted. This is not a problem when searching in Mobile Claims.

NOTE 3: No wildcard is necessary at the end of a string of characters, since the search automatically returns results matching from the beginning of the search field.