Mobile Claims and Claims Connect

The active estimate in the claim is displayed in bold font.  To make an estimate active, right-click on the estimate in the Claim Explorer and select “S...

Last modified: Tue, May 3, 2016 at 2:10 PM

We do not encourage revoking claim ownership unless it is absolutely necessary.  For example: You had acquired ownership on another PC or devic...

Last modified: Mon, May 16, 2016 at 10:48 AM

You can use Symbility's search tools to find a claim, open or closed, in both Claims Connect and in Mobile Claims.  (To search claims in Mobile Claims, yo...

Last modified: Tue, May 3, 2016 at 2:05 PM

In version 5.13, Symbility introduced the ability to use a Material Rollout Calculator in order to more efficiently calculate accurate quantities and waste ...

Last modified: Thu, Jun 15, 2017 at 10:50 AM

Perfectly round shapes are not a default shape in Mobile Claims, but users can approximate rounded shapes by using the Free Form tool in combination with Ve...

Last modified: Wed, May 11, 2016 at 1:45 PM

A claim will appear on your Claim List until it's completed: by either completing your assignment, or closing the claim.  (It may also appear if you've sele...

Last modified: Tue, May 3, 2016 at 2:12 PM

Installing a Disto The Disto must already be installed on the computer and recognized by the operating system before you can configure it in the Mobile ...

Last modified: Tue, May 10, 2016 at 1:31 PM

Once you have created a temporary claim in Mobile Claims, you may merge it with a standard assigned claim.  (A standard claim can have t...

Last modified: Thu, May 19, 2016 at 10:53 AM

Symbility's in-application help is accessible by clicking the "?" symbol at the top right of Mobile Claims.  Clicking the "?" links directly to the relevan...

Last modified: Wed, Oct 19, 2016 at 3:38 PM

At this time, Symbility does not have a tray ceiling or dropped ceiling (also known as a recessed ceiling) option.   To diagram this type of ceiling, we...

Last modified: Fri, Feb 17, 2017 at 11:37 AM

If you have a Roofplan XML file from a third party service which was not delivered directly in Symbility (HOVER, EagleView, or another service), you may imp...

Last modified: Fri, May 12, 2017 at 3:28 PM

Delegated Authority is a status that an insurance company can give an assignee - giving them the same approval to make decisions on their behalf as if they...

Last modified: Fri, May 20, 2016 at 1:51 PM

Enable Water Mitigation: The water mitigation module is not enabled in Symbility by default, but can be quickly enabled by contacting our account speciali...

Last modified: Wed, Oct 19, 2016 at 3:07 PM

Creating a bay window in Mobile Claims is as simple as choosing the bay window shape from the shape tray in the diagramming ribbon. 1. Open your diagram...

Last modified: Wed, Jun 14, 2017 at 11:14 AM

To set a wall item to a particular height (for example, for a drywall flood cut), follow the steps below. Wall heights can be set for a number of items: ti...

Last modified: Mon, Aug 28, 2017 at 3:31 PM

The Documents in the DOCUMENTATION tab is where you may add any supporting documents to a claim file (for example, invoices, reports, or other documentation...

Last modified: Thu, Sep 14, 2017 at 3:50 PM

Search and Replace are powerful tools that allow you to search for and replace line items and/or line item values (such as component pricing, depreciation a...

Last modified: Thu, Nov 23, 2017 at 11:29 AM