Here are the steps to Copy and Upload your INI and DB files:
- First, save all your work and release ownership of all your claims in Mobile Claims
(If you are able, I understand there may be an issue with this) - Navigate to the install location of Symbility Mobile Claims
(this will likely be in the Local Disk (C:) drive -> Program Files -> Symbility Mobile Claims) - Find the files: mClaim.db and mClaim.ini
(the files may also be named mClaim - in this situation look for the File Type to be Data Base File and Configuration Setting) - Select the mClaim.db and mClaim.ini files and then copy them to your desktop
- Go to the Claims Connect website and login
- Click on the Question Mark Icon near the top right of the Claims Connect website
- Select Upload a File to Technical Support (The "SYMBILITY SUPPORT - UPLOAD FACILITY" website will load)
- Click on Choose File to upload and select your files to upload (mClaim.db and mClaim.ini)
- Type your Company Name
- Type your first and last name
- Click on Upload
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