How to Upload INI and DB files to Technical Support

Modified on Mon, 29 Apr 2024 at 12:23 PM

Here are the steps to Copy and Upload your INI and DB files:

First, save all your work and release ownership of all your claims in Mobile Claims
(If you are able, I understand there may be an issue with this)
Navigate to the install location of Symbility Mobile Claims
(this will likely be in the Local Disk (C:) drive -> Program Files -> Symbility Mobile Claims)
Find the files: mClaim.db and mClaim.ini
(the files may also be named mClaim - in this situation look for the File Type to be Data Base File and Configuration Setting)
Select the mClaim.db and mClaim.ini files and then copy them to your desktop
Go to the Claims Connect website and login
Click on the Question Mark Icon near the top right of the Claims Connect website
Select Upload a File to Technical Support (The "SYMBILITY SUPPORT - UPLOAD FACILITY" website will load)
Click on Choose File to upload and select your files to upload (mClaim.db and mClaim.ini)
Type your Company Name
Type your first and last name
Click on Upload

Please let us know if you have any issues or questions regarding this and I would be happy to help. If you would like, I can join you on a call or a remote session to assist with the process.